HAVE A QUESTION?

Find answers quickly to frequently asked questions here.  

ONLINE SHOPPING

Should you need assistance while shopping online with us or have questions regarding orders, delivery and gifting.

Browsing 

It’s always best to keep your browser up to date to ensure secure browsing and accurate rendition of images. We cannot guarantee the quality, features and function of the site from older browser versions.  Please note that your browser must accept cookies and be SSL compatible.

We understand the love of design, candid and personal nature of pets and people as roommates and the many questions surrounding sustainable impacts.  Select the gold button to receive private, personalized assistance via chat online with another level of information you may not see online.  We’re here to help and are happy to execute NDAs in customizations..

Best quality photography and digital rendering are used on our website and marketing materials for the most realistic results.  At the same time, there can be wide variances in screens, browser settings and more which can influence what one sees online.  If you suspect color distortion, contact us and we’ll work toward a solution for you.  

ORDERS

The best way to receive assistance is to select the Gold Box button on our website.  This will gain you private, personalized service on our site, through checkout to be sure all things are clear – although your private, online stylist will never be able to see your financial information at checkout – only product and shipping address to be sure all goes well.

If you have received our online private, personalized service, you should have your stylist’s contact information. Contact him/her immediately or us directly at concierge@momant.com.

There are no returns or exchanges with the custom-built EQO pieces, but you have 3 business days after order placement online to make alterations.  See Terms of Purchase here.

The internet is a busy place and you may experience a short delay. Additionally, email settings can change and redirect unsuspecting messages into your Spam Inbox.  We recommend checking it.  If you still have not received confirmation, please contact us.

DELIVERY

Weekday white glove delivery is free in the contigous USA. For deliveries outside of this area or schedule, use our Custom Orders form. We’ll arrange a satisfactory, single-priced solution.  Some details are here.

All of our pieces are created individually by modern artisans to strict quality standards – from premium sustainable materials to the completed, signed pieces.  It requires exceptional attention and patience to maintain a level of quality for which the pieces were designed, generally  2 to 3 months.

For our free white glove delivery service, yes.  Deliveries requiring cranes or window removal must be noted at time of order so a best solution is found and such deliveries are subject to additional charges equitable to their tasks. Weekend and holiday deliveries are also available for an additional charge. Delivery does not include wall mounting, electrical or structural changes or assembly of shelving.

Our unique PIF shipping is a circularity service which recognizes that new furniture often displaces older or another piece in any given space.  The opportunity to move that outdated furniture to another local location of your choice, where it can be useful, arrives with your EQO piece. A free EQO Collection ownership service.

Within three business days after your online order placement, a Momant Concierge will be in contact with you.  She/he will review your order and give you an estimated delivery date.  You order your PIF shipping service at that time.

Note:  For delivery confirmations, phone is quickest, so be sure to sign up for SMS/phone service. If not, we’ll reach to you by email. 

We’re happy to address the requirements of shipping outside of the USA to ensure best-quality service elsewhere.  Choose the “Ask A Question |  Initiate a Custom or International Order ” box on the product page in which you are interested. Or,    contact us with your interests. We’ll be in touch with you shortly to make proper arrangements.

Gifting

We’re happy to support you in gifting an EQO piece.  To make that successful, we’ll need to learn about the recipient and his/her animal.  We’ll arrive at a perfect solution for you.  Select the gold button for private, personalized service or contact our Concierge to begin that process.

Yes, of course!  There is an additional charge based on inscription and location.  Choose the “Ask A Question |  Initiate a Custom or International Order ” box on the product page in which you are interested and enter the type of customization you seek.  We’ll reach back to you via the method you provide to discuss details.

If you are the grandparent of a newborn with a dog running around the home, we certainly understand.  Or perhaps, the partner of someone who’s dog shares the bed.  We’re here to help. 

We’re happy to outline options from general information that you may have,  provide options, a budget and private, personalized process for your loved ones. Select the gold box on our site for private, personalized service and let your stylist know that you’d like to purchase a Shopping Trip gift.  He/she will walk through the steps.

Payment

We accept all major credit cards including VISA®, Mastercard®, AmericanExpress®, Discover®,  ShopPay for installment options and Apple Pay.

All the transactions made on the Momant.com website are secure. The padlock symbol next to the address bar of our pages begin with "https" indicating that you are in a secure setting. We have also enacted express security measures to protect your personal data from non-authorized access and use. However, the transmission of data by the Internet can never be considered to be 100% secure. Any information that you make available online can potentially be sniffed and used by third parties.

We accept international credit cards via forms of payment providers noted above; however, when placing your order, you must enter the international billing address that is linked to your credit card.

CIRCULARITY

How you experience circularity practices with MOMANT.

There are no returns or exchanges with the custom-built EQO pieces, but you have three (3) business days after order placement online to make alterations.  See Terms of Purchase here.

Furthermore, you will see that we support Owners of Record with remarketing services after one year of ownership in the event of life changes.  These are also noted in the terms of purchase and piece’s dossier.

An Owner of Record (OoR) is one that adds their name to the piece’s dossier and maintains its Chain of Custody. Every material used and handling of the piece is tracked from source to end-owner.  Becoming an Owner of Record maintains this chain of authenticity.  

EQO dossiers and Owner of Record data always remains private to owners (and an owner’s agent, as authorized).

Yes, we understand the risks of accomplishment.  As long as we have an authentic, legal name in private records that validate an authentic record, the legal name does not need to be made available in the dossier that’s distributed in the event of resale.  One may establish an Alias for Dossier at any time during their ownership.

Owner of Record remarketing services protect owners and their agents from public platforms that are too often trolled.  It also protects the piece's authenticity and value.

We work to determine owner’s circular wishes, assess the piece’s condition and requirements to meet those desired results.  Our resources generally achieve quite competitive results easily. 

Our unique PIF shipping is a circularity service which recognizes that new furniture often displaces older or another piece in any given space.  The opportunity to move that outdated furniture to another local location of your choice, where it can be useful, arrives with your EQO piece. A free EQO Collection ownership service.

All EQO Collection pieces are built to naturally last centuries or renewed within two weeks, non-toxically and at “least drain to the planet including humanity.”  Should culture need either the design or materials for another use, it can be done easily.  Details are in the dossiers.

TRADE

About our selective trade program.

It is in process and highly selective.  Should you have an alignment to our design mission and commitment to our unique customers and have interest in a marketing partnership, we’d love to hear from you.

products

About EQO Collection products as well as our bespoke design services.

The pieces shown on our website are examples of best loved by those who have seen them.  They display some possibilities and are not multi-manufactured.  

All of our pieces are created individually by modern artisans to strict quality standards – from premium sustainable materials you see to the completed, signed pieces.  It requires exceptional attention and patience, generally 2 to 3 months.

Detailed dimensions and specifications of our EQO Collection pieces and the animal sizes to which they fit can be found on each of the product pages. See, for example, the credenzas.  

Note: for a correct fit, the animal height must be measured at its shoulder.

EQO pieces are built for long-term durability and finished with the finest materials available.  Their care is exactly like that of fine wood furniture and is outlined in its dossier, as well as defined standard use. We realize that accidents happen and stand ready to quickly refurbish to pristine condition anything that has occurred and deters from the piece’s delivered state, for an equitable fee.

The best way to ensure you have purchased an authentic Momant piece, including EQO Collection pieces, is to purchase it online at momant.com.  This is always your best and most reliable retail resource with us.  

Additionally, every MOMANT piece is uniquely numbered, signed by artisans and tracked by a dossier (owner data always held private).  Anything outside this system is counterfeit and an object we cannot guarantee or carry responsibility.

EQO Collection designs are patented and screen patterns are registered trademarks. Kindly notify us of any known counterfeits or infringements. (Yes, expect a gratuity for your kindness.)

We expect to have a limited set of qualified resellers unfolding over time about which you will be notified if you are subscribed to our Early Bird newsletter

While a collection of forethought, study and skill in a pleasing visual solution, the EQO Collection touches the surface of our capabilities.  If you have an interesting object or architectural vision you’d like to explore, we can make the journey comfortable and fun from anywhere given the depth of our digital skills.  Contact us to explore bespoke designs.

EQO COLLECTION

How our EQO Collection bespoke animal furniture elevates lifestyles. 

EQO furniture pieces calm dogs by creating instinctual comfort within the busy built environments of their food sources and packs – their human families at home or indoors.  Our homes and lives are far more active and noise-filled than most animals can tolerate.  Dogs require much more sleep than people.

EQO pieces create the balance of privacy and connection that allows dogs to feel instinctively in control and protected enough to sleep through commotion.  They become more confident, rested and calm.

Generally, the first change we see is the dog gravitating more toward their super-comfortable furniture piece, using it for a good after-dinner chew, then off to sleep.  Toys, once strewn everywhere, may begin to collect inside their new den.

We next see them spending the night in it. They then adopt it as “their space” and become more confident, rested and calm.

Yes, and we’ve seen it accidentally happen.  An EQO credenza was used to contain a large puppy that wanted to answer the door.  The dog was calm while in it, but interpreted it as a punishment piece and stopped entering it willingly.

The piece will cause more anxiety when used as a cage or punishment.

EQO pieces should be used to give your animal both presence with its human pack and enough privacy to sleep through modern commotion.

Your online EQO stylist can help you find the right sized furniture and placement for your lifestyle and pup. 

When at home, we recommend that you leave both doors of your EQO piece open and always accessible to the animal. Slide the doors closed when you leave to keep the animal safe from roaming and getting into dangerous items like medications.  The dog begins to understand that you’re keeping it safe while you’re gone.

While presented to many, no one has recognized the purpose of an EQO furniture piece at first view in over seven years.  Not one person. 

The EQO Collection was designed to slip into any well-appointed room, disguising its purpose completely, until one was very close to a piece.  And, that’s what happens.  

Credenzas have been mistaken for wet bars, china cabinets and desks until people come immediately upon them. Then, they exclaim, “No way!” when they realize it's the animal’s unique “room” in the home.  The dogs love being hidden while observing everything outside of their own small home. It’s a game changer.

customer account

When you subscribe to our newsletter online, you automatically create an account with us that you can manage.  We encourage you to also subscribe to SMS notifications so you can be reached for deliveries and qualification of details.  Either way, your information is also secure and private.  Details of our online Terms of Service can be foundhere.

You may cancel your account at any time.  Please contact us via your stylist, the Contact Page or by phone. 

momant design studio

When not completely focused on client projects and products, we post news, insights with data and unique events to our Blog.  If you are subscribed to our Early Bird newsletter, you will receive notifications of our posts. 

MOMANT is a bespoke design studio that brings sustainable beauty to modern living.  We create elevated and connected comfort for busy lives via an exceptional understanding of Nature and digital design. We seek to practice the Art of Sustainability.

We create advanced architecture, interiors, furniture, jewelry and objets utils for highly accomplished customers. 

We are also the designers and makers of bespoke animal furnishings that create calm  in the home or indoor public spaces, especially for dogs and their owners.

Losing our wellness to the industrial blur needed to change and a new future created.  We decided to pursue the Art of Sustainability by doing the best design work possible in any given moment for the planet and its inhabitants – and cultivate that into an Art of Modern Living.

Life Is enriched differently In the twenty-first century.  Only Transformative Design will suffice. The kind that looks deeply into Nature and brings Its beauty Inside. Refreshed people and spaces Is central to our mission.

The world was awash with unsubstantiated “green talk” when we started (2012), more commonly known as greenwashing. It’s in response to consumers’ deep desire to be reconnected to their rather gorgeous planet and to balance ill effects of the industrial blur.

Only an independent assessment vehicle would help us make right decisions about those authentic intentions and avoid large distractions.  And, we needed to create that ourselves.

Founded in the science of Biomimicry, which learns how Nature constantly evolves to remain abundant and healthy, we created an index to assess raw inputs, processes, results, effects and renewability for every design effort we make. 

We called it the Earth and Neighbor Index as it requires that all things and processes serve Mind, Body, Soul, Earth and Neighbor – those five – to become a part of our products.

Mind, body, soul seemed to be the evolutionary language of the 20th Century. Mind, Body, Soul, Earth and Neighbor™ is the evolutionary language of the 21st Century.

Our Earth and Neighbor Index requires that no toxicity occurs in any product material or process.  Raw materials are acquired at a benefit to the environment and community of its dominion.  (The result is premium materials.)  All materials and work are fair trade. All of these attributes must be documented by our sources and included in our dossiers.   

We have maintained FSC® Chain of Custody (CoC) certification since 2014 (FSC® C041262) with our records audited annually since..

The FSC is a critical global organization founded over 30 years ago that is committed to the commercialization of forests in a manner that preserves them and the populations they serve over the long term.  

The FSC is uniquely endorsed by the world’s most respected environmental organizations such as World Wildlife Foundation, the Sierra Club, the Rainforest Alliance, the National Wildlife Federation and more.

Measurements, from material absorption to corresponding eco-impacts are now estimated from highly calibrated digital models.  The more data we have, the more we’ll record and report.

For example, FSC® CoC certification requires that FSC wood waste be < 15%.  Our digital models are now set at approximately 8% waste.  We expect to have a aggregate waste under 10%.  Impacts on forest and carbon are EQO piece-dependent, based on woods in it and outlined in the dossier.

All of our pieces are created individually by a small group of modern artisan group who are exceptionally skilled in a range of materials, digital and hand methods to achieve exquisite results.  Every piece of art is a feat of exceptional fabrication..

We have no real fabrication limitations. Our group is prepared to execute highly exacted carving and relief work as well as the minimally sleek and highly calibrated builds that the EQO pieces require within time frames impossible via manual-only methods. 

For completed signed pieces, exceptional attention and patience is mandatory, occurring over 2 to 3 months.

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